Terms & Conditions

Last updated: June 2025

Bookings

All bookings are subject to availability. A valid credit card is required to secure your reservation. Full payment is taken at check-in unless otherwise agreed at the time of booking.

Cancellation Policy

Cancellations made more than 48 hours before arrival are free of charge. Cancellations within 48 hours of arrival will be charged one night's room rate. No-shows will be charged the full booking amount.

Check-In & Check-Out

Check-in is from 3pm. Check-out is by 11am. Late check-out is subject to availability and may incur an additional charge.

Liability

The Hotel is not responsible for loss or damage to personal belongings. Guests are responsible for any damage caused to hotel property during their stay.

Contact

For any questions regarding these terms, contact us at info@thehotel.com.

CONTACT HIGHLANDS

Let’s plan your stay.

Let’s plan your stay.

Send us a note and our Kigali team will be in touch.

Send an enquiry

Find us in Kigali

1 KG 270 St, Kigali
+250 789 111 457
info@highlandssuiteshotel.com

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